Made-to-order pieces require approximately 14 days to complete before they are shipped.

Yes. Ready-to-ship products are dispatched after your order and payment are confirmed.

Orders may be modified or canceled only before production begins. Please contact us as soon as possible.

You will receive email updates throughout the production and shipping process, including tracking information once your order is dispatched.

We ship worldwide, including the United States, Europe, Asia, Russia, and Ukraine.

Shipping costs are calculated automatically at checkout based on your delivery address, destination, and selected shipping carrier.

Delivery times vary depending on your destination and the shipping method selected during checkout.

While we strive to deliver every order on time, delays caused by customs clearance, weather conditions, or shipping carriers may occasionally occur. If you need assistance, our support team is here to help.

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available in your region.

Our store operates in EUR (€). If multi-currency is available, prices may be displayed in your local currency during shopping and checkout.

As RichFur Atelier is currently not VAT registered, prices are displayed without VAT. Customs duties or import taxes may apply for international orders, depending on your country's regulations.

Yes. Eligible items may be returned within the return period, provided they are unused, unworn, and in their original condition with all tags attached.

Made-to-order and custom-made pieces are generally non-refundable unless they arrive damaged or there is a manufacturing defect.

Once your returned item has been received and inspected, approved refunds will be processed to your original payment method within several business days.